Hi Tara,
 
I had a client a year or two ago who came across the Gus website in her research and was very interested in those devices.  I tried probably 5 or 6 times to contact the company, by both phone and email, to get more information about the devices and ask if we could borrow a loaner for her to trial.  No one from Gus ever returned any of my emails or voicemails.  I figured if they couldn't be bothered to provide customer service in order to make a sale, they certainly wouldn't make any effort to support a user once the sale had been made.  Another SLP I know has had similar experiences with this company.  I hope this helps.

Betts Peters, MA, CCC-SLP| Assistive Technology Services Coordinator | The ALS Association Oregon and SW Washington Chapter | 
700 NE Multnomah St, Suite 870, Portland, OR 97232 | p:503.238.5559 ext. 4 | f:503.296.5590 | xxxxxx@alsa-or.org

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From: xxxxxx@alsa.simplelists.com [mailto:xxxxxx@alsa.simplelists.com] On Behalf Of Tara Klucker
Sent: Friday, March 16, 2012 7:59 AM
To: xxxxxx@alsa.simplelists.com
Subject: Gus communications device

I have a patient that is looking into a Gus speech device (Communicator U1).  I do not have any experience with this particular company, so wanted some advice for all of you.  I guess my question is to whether let her pursue or try to lead her to the companies that I typically work with Dynavox, Tobii, etc.

 

Thanks

 

Tara

 

Tara Klucker, MA, CRC, LPC
Case Manager and Outreach Specialist
The ALS Association, St. Louis Regional Chapter
 
314-432-7257 ext. 7
1-888-873-8539
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