Agreed. My experience with Gus is that it is a "one man" company and customer support has not been a strong suit. Also, they do not have local representation and the SLP that I work with and I believe having a local rep is crucial for our PALS.
Alisa
Alisa Brownlee, ATP
Clinical Manager, Assistive Technology Services
Clinical Manager, Assistive Technology Services
ALS (Lou Gehrig's Disease) Association
National Office and Greater Philadelphia Chapter
Direct Phone Number: 215-631-1877
Direct Phone Number: 215-631-1877
From: Betts Peters <xxxxxx@alsa-or.org>
To: xxxxxx@alsa.simplelists.com
Sent: Friday, March 16, 2012 12:42 PM
Subject: RE: Gus communications device
To: xxxxxx@alsa.simplelists.com
Sent: Friday, March 16, 2012 12:42 PM
Subject: RE: Gus communications device
Hi Tara,
I had a client a year or two ago who came across the Gus
website in her research and was very interested in those devices. I tried
probably 5 or 6 times to contact the company, by both phone and email, to get
more information about the devices and ask if we could borrow a loaner for her
to trial. No one from Gus ever returned any of my emails or
voicemails. I figured if they couldn't be bothered to provide customer
service in order to make a sale, they certainly wouldn't make any effort to
support a user once the sale had been made. Another SLP I know has had
similar experiences with this company. I hope this
helps.
Betts Peters, MA, CCC-SLP| Assistive
Technology Services Coordinator | The ALS Association Oregon and
SW Washington Chapter |
700 NE Multnomah St, Suite 870, Portland, OR 97232 | p:503.238.5559 ext. 4 | f:503.296.5590 | xxxxxx@alsa-or.org
700 NE Multnomah St, Suite 870, Portland, OR 97232 | p:503.238.5559 ext. 4 | f:503.296.5590 | xxxxxx@alsa-or.org
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From: xxxxxx@alsa.simplelists.com
[mailto:xxxxxx@alsa.simplelists.com] On Behalf Of Tara
Klucker
Sent: Friday, March 16, 2012 7:59 AM
To: xxxxxx@alsa.simplelists.com
Subject: Gus communications device
Sent: Friday, March 16, 2012 7:59 AM
To: xxxxxx@alsa.simplelists.com
Subject: Gus communications device
I have a patient that is looking into a Gus speech device
(Communicator U1). I do not have any experience with this particular
company, so wanted some advice for all of you. I guess my question is to
whether let her pursue or try to lead her to the companies that I typically work
with Dynavox, Tobii, etc.
Thanks
Tara
Tara Klucker, MA, CRC,
LPC
Case Manager and Outreach Specialist
The ALS Association, St. Louis Regional Chapter
314-432-7257 ext. 7
1-888-873-8539
Case Manager and Outreach Specialist
The ALS Association, St. Louis Regional Chapter
314-432-7257 ext. 7
1-888-873-8539
Where Patients Matter Most
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