Hi,
For a dedicated the device, the vendors have not tried to charge. Tobii charges a very high fee for support with their surface tablet and eye gaze combo. To be honest though, I have seen the level of customer
support and care significantly decrease with some companies. It has been very challenging with my pALS that require support.
Best,
Holly A. Cohen, OTR/L, ATP, SCEM
Clinical Specialist ● Assistive
Technology/Driving Rehabilitation
Rusk Rehabilitation
Ambulatory Care Center
240 East 38th Street, Suite# 17-14
● New York, NY 10016
e: xxxxxx@nyumc.org ●
p: 212.263.6016 ●
f: 212.263.5166
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From: xxxxxx@alsa.simplelists.com [mailto:xxxxxx@alsa.simplelists.com]
On Behalf Of Antoinette Verdone
Sent: Monday, July 06, 2015 9:46 PM
To: xxxxxx@alsa.simplelists.com
Subject: Re: question abt vendor visits
I do not think this posted properly:
We have an awesome Dynavox/Tobii rep, and he does not charge for visits. He has a passion for ALS and goes above and beyond the call of duty. But, I think that a rep should provide basic setup and caregiver
training regardless.
I think if you are going to sell equipment to people with complex disabilities, this is part of the deal. Now, I would agree to a paid visit if it was for regular, extended visits. But, in that case I think this would be better done by a local AT/SLP person.
If you do not have the manpower to support your equipment to a basic degree, you should not sell it to them. I think that an initial setup with caregiver training should be part of the deal.
I also think that $500/hr is totally out of line. I charge $125/hr plus travel for private visits. $500 is not reasonable in my opinion.
Sincerely,
Antoinette Verdone, MSBME, ATP
Owner, Rehabilitation Engineer
ImproveAbility, LLC
Office: 512-522-1705
Cell: 512-497-6026
Email: xxxxxx@improveability.com
Fax: 888-501-1009
Address: 7301 Burnet Rd, Suite 102-265, Austin, TX 78757
DARS Provider# 1-274278960-0-000
"One cannot consent to creep when one has the impulse to soar" -- Helen Keller
On Jul 6, 2015, at 6:04 PM, Deborah Bassett <xxxxxx@icloud.com> wrote: