Hi--

I recently heard that one of our families was denied reimbursement for their Chattervox amplifier. The family followed the protocol that has worked without a problem for years: they got a prescription, purchased the device after they had received the prescription, and then submitted the prescription and receipt along with the Medicare reimbursement form.

They purchased the device from a local brick-and-mortar music store (which hasn't seemed to be a problem in the past). I've heard that the supplier has to be Medicare-approved, however I called around to some online stores including chattervox.com and enablemart.com. None of these suppliers are "Medicare-approved", however families have been able to receive reimbursement after purchasing from online suppliers such as these in the past.

The denial may have just been a fluke, but if things are cracking down and the Medicare-approved supplier condition is being more strictly enforced, I'm curious if anyone knows of any of these approved suppliers that carry Chattervoxes or other good DME amplifiers.

Thanks!

Kendra McInturf, M.S., CF - SLP | Assistive Technology Services Coordinator

The ALS Association | Oregon and SW Washington Chapter

700 NE Multnomah Street | Suite 1180 | Portland, OR 97232

(p) 503.238.5559 x104 | (f) 503.296.5590 | (e) xxxxxx@alsa-or.org

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