Hi Erin,

 

Many AAC Companies such as Tobii, Dynavox, PRC, etc... will make the repair of PALS a priority once it is identified.  I would suggest contacting the rep. and seeing if they can have the Sales Manager contact that dept. to accelerate the repair. The only other glitch I can see is if it is held up through funding.  Any other information I am missing?  Our reps have also helped us in a pinch and loaned a device for 4-6 days while a repairs is taking place. Would this be an option?

Ann Hoffmann| The ALS Association Minnesota/North Dakota Chapter, Now Serving South Dakota Program Coordinator for the Hrbek-Sing Communication and Assistive Device Program | PH: 763-520-0445 |  Fax:  763-520-0876|Courage Center | 3915 Golden Valley Road | MPLS, Minnesota 55422
xxxxxx@xxxxxxxxxxxxxxxxx  | CourageCenter.org

 

From: xxxxxx@xxxxxxxxxxxxxxxxxxxx [mailto:xxxxxx@xxxxxxxxxxxxxxxxxxxx] On Behalf Of Margaret Cotts
Sent: Monday, November 07, 2011 10:49 AM
To: xxxxxx@xxxxxxxxxxxxxxxxxxxx
Subject: RE: loaner equipment

 

Just out of curiosity, why is it taking so long for her to get her LightWriter fixed? Is Tobii doing it? It shouldn’t take any more than 3 weeks at the most.

 

Margaret Cotts

 

From: xxxxxx@xxxxxxxxxxxxxxxxxxxx [mailto:xxxxxx@xxxxxxxxxxxxxxxxxxxx] On Behalf Of Erin Singleton
Sent: Monday, November 07, 2011 8:21 AM
To: xxxxxx@xxxxxxxxxxxxxxxxxxxx
Subject: loaner equipment

 

Aside from the MDA loaner closet (here in California) does anyone have a suggestion for getting a loaner Lightwriter for a patient who has to send in her device for repair??

 

Her device is likely to be gone for about 2-3 months and I’m having trouble finding her a loaner type and talk device to use in the mean time.

 

She lives in Merced California. Any help welcome thanks!

 

Erin Singleton M.A., CCC-SLP
Neuroscience Outpatient Rehabilitation Center
2335 East Kashian Lane, Suite 301
Fresno, California 93701
Office: (559) 459-6056
Fax: (559) 459-2957
Email: xxxxxx@xxxxxxxxxxxxxxxxxxxx

 

 

 

 

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