One of our patients has a speech generating device to communicate and is having difficulty with his bank.

He usually does all of his banking online. However, the bank appears to have neglected to send him a bank/debit card.

He called the bank using his device, answered all of the security questions, but they won’t release information to him because they are saying they can’t “prove” it is really the person he says he is. Even with his sister listed as POA and present during the phone call, they still won’t provide him information on his account.

He lives in Ohio and this bank he is using is in California (don’t ask me why he doesn’t have a local bank).

I am wondering if anyone else has had this problem and what they would suggest?

Lisa M. Bruening, M.S., CCC-SLP

Director of Care Services

The ALS Association Northern Ohio Chapter

Direct Line: 216-867-1262

Chapter Phone: 216-592-2572

Toll free: 888-592-2572

Fax: 216-592-2575

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